We require 48 hours cancellation as policy. Please give us at least 48 hours notice if you intend to cancel or move your scuba or snorkel experience to another day to avoid being charged the full fee. Bookings made 48 hours or less in advance cannot be cancelled without forfeiting the full fee of the tour.
Ed Robinson’s Diving reserves the right to refuse service to any customer.
HOW YOUR DIVE BOOKING IS CONFIRMED
Normally you will confirm your final dive bookings over the phone through our booking office. This will save you the inconvenience of coming to our location, especially if you are still on the mainland. One of the final items of our booking procedure will be to inform you of our 48 hour cancellation policy.
CANCELING YOUR DIVE INSIDE 48 HOURS
If you determine you will not make your confirmed dive you should at your earliest convenience inform our office of your desire to cancel. At that time you will be informed that you are still responsible for the cost of your space but we will do our best to resell your space. In the event that your space is resold you will not be charged.
If we are not able to resell your space you will be charged the lowest price for that particular charter, usually a snorkeler rate. If you are making multiple dives this trip will count toward any discounts.
We do not “over sell” as airlines sometimes do, so once a seat is sold we hold it for that customer and frequently turn away other divers as a result.
When we confirm a sold seat we guarantee to hold it for that customer. In return we expect the customer’s verbal “hand shake” agreeing to financial responsibility for the seat.